GETTING THERE COUNSELLING
Getting There Counselling follows GDPR guidelines, therefore it is essential to be transparent about how and why personal data is gathered, recorded, stored, how and when it is deleted.
The personal information I record - When I record personal information during the initial consultation, I will then ask you to read and sign a Client-Counsellor Agreement, we will also complete forms to collect personal information including: Name, address, date of birth, telephone numbers, email address, general health, and GP details (only if relevant at this stage). Along with your general details, this information helps to establish your observation of the situation, how it is affecting you and to discuss what you would like to achieve from our time together.
How I store your personal information - All personal information and session notes are stored in a locked filing cabinet in my garden room during the time I occupy it. When I leave the garden room all files go into a locked filing cabinet in my office indoors. This information is retained for the legal requirement of 7 years, after which time it will be shredded. Any emails you send will not be electronically retained; these will printed and placed in your client file, after which the email will be deleted. All text messages are deleted as soon as possible after sending/received. Your telephone number may be stored in my mobile phone but will not show your whole name and will be deleted after your last session. But if you prefer that I did not keep your number whilst we work together, this is perfectly acceptable as well. Confidentiality - All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented. Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all sessions with the exception of the following: When you have given your permission to share information for example, statistical data In cases where I have a duty to share information regarding (but not limited to) the following: When duty-bound to give evidence by a court of law If it is considered there is a real possibility of harm to you or others or there is occasions when information is of such severity that confidentiality cannot be maintained for example: Safeguarding children and adults Offences involving children under the age of 18 In cases of terrorism, fraud or money laundering
Permission from you - I will seek your permission to: Contact you via your preferred method and will only leave a message with your consent. Share information outside of the above exceptions. Publish any marketing material such as case studies or testimonials including those using a pseudonym.